Frequently Asked Questions

What will my pet need in preparation for their stay?

Your pet will need to be fully vaccinated prior to their arrival and an up to date certificate copy will need to be shown to the staff. If we are unable to sight their vaccination status, they will unfortunately be refused entry to protect your pet and the other animals in our care. Dogs need a minimum C3 and cats a minimum F3. Other animals and pets should be discussed with us over the phone in partner with your vet.

They should also be flea, tick and worm treated. If needed, we supply advocate at the kennel at an additional cost. For long stays we will require that the dog be retreated as needed and we will gladly do this free if your preferred product is provided to us or we can provide the product at a small charge. This will ensure that your pet will have the best protection against fleas and ticks during their stay at our kennel. We expect that your pet has been regularly wormed with an all wormer (effective on Roundworm, Hookworm, Whipworm, Flea Tapeworm and Hydatid Tapeworm) and that they have been treated regularly for heartworm. This will provide your pet maximum protection against these parasites and any ailments they cause.

Can I inspect the kennel before boarding my pet?

You are welcome to come and inspect our premises any time during our afternoon opening hours 3:00 pm to 6:00 pm, excluding public holidays.

Is there a minimum age requirement when boarding my dog?

Yes, we require that your dog to be more than 16 weeks of age and have received their last puppy vaccination (due at 12- 14 weeks) more than 21 days prior to boarding. This is so that they have had sufficient time to develop complete immunisation. Also they should have had been wormed every two weeks from 2 weeks to 12 weeks of age.

What if my pet falls ill or gets injured during its stay at the kennel?

Although we do our best to care for your beloved companion, incidents are still able to occur. If your pet is showing symptoms of illness/injury we will immediately notify you of the illness and discuss further actions. In case veterinary attention is required we will either have our primary veterinarian, Karen from Vets2U Mobile come and treat your pet or bring them to a vet clinic for admission at the owner’s cost. This is why we require an any medical information and your primary vet details be relayed upon their arrival at the kennel so that we can relay this information to the treating veterinarian.

What is kennel cough and can my dog contract kennel cough at the kennel?

Sanitary standards are upheld to the highest degree, however Kennel cough is a canine respiratory disease caused by airborne viral and bacterial agents. As it is caused by airborne agents it is extremely contagious and difficult to completely eliminate. Dogs are at risk of contracting kennel cough not only at a kennel but at any other place, including your own backyard, even if they do not come into direct contact with another dog. Due to the high number of dogs that comes through a kennel, your pet’s chances of contracting kennel cough are increased. Please understand that the vaccinations available for protection against kennel cough do not eliminate the possibility of your pet contracting it as the vaccinations are developed to reduce the chances of your pet developing severe forms of the disease. Therefore the vaccination does not guarantee that your pet will not contract kennel cough. The first appearance of symptoms, severity of coughing and time taken to recover will differ from dog to dog and some dogs might not even develop the disease after being exposed to it. Generally the coughing will disappear after a few days and if symptoms persist, please visit your local veterinarian.